Terms and Conditions

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use, CD, cassette tape that have been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and applied to the original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at books@ragged-bears.co.uk

To return your product, you should mail your product to: Ragged Bears Limited, 79 Acreman Street, Sherborne, Dorset, DT9 3PH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Ragged Bears aims to be responsible towards the environment e.g. by using biodegradable packaging.

Please look at other titles published by Ragged Bears to see what sort of books we publish. Currently we have a very small publication schedule, so it is rare we select work from unsolicited manuscripts.  We regret that we cannot enter into individual correspondence with all authors of submitted work. If your work is not selected we will not contact you, (However this is not meant to put you off resubmitting work which you feel is appropriate to our list). Emailing work is preferable and we request that people do not send us material by post unless this has been agreed. If we receive unsolicited manuscripts we cannot guarantee their return.